Does Your Fixed Ops Reputation Need to be Repaired?


Take the quiz to get your reputation diagnosis!

Question 1 of 8

We check _______ for customer-generated reviews and comments about our service department.

Our newest service customer review on a primary review site like Google, Facebook, or Yelp was left...

The last time someone from my dealership responded to a service customer review was...

True or False: We send follow-up satisfaction surveys to our service customers.

We send customers a survey...

We send surveys to our service customers via...

If a customer left the following review, our dealership response would be…

Marcie K

“I’ve been taking my car to this dealership for service for years. After 50k miles and asking them for a multi-point inspection, they said I’ve been missing all of my milestone maintenance. Then I get a $750+ quote for all that missed work. How could they let my car go so long without necessary maintenance?! I will be taking my car to the auto shop across town and I’ll never be back here again.”

True or False: We are currently eligible for incentives based on our OEM's CSI requirements.

0 out of 0

Your service reputation strategy includes all the most important pieces!

 

Other steps you take to improve your reputation, like syncing your social and reputation strategy to your overall strategy, streamlines your customer's experience as they decide whether to visit your service drive.

 

Contact a specialist today to compare your strategy to your competition and find additional ways to grow your reputation!

 

To learn more about developing your fixed ops marketing strategy, click here.

Your service reputation strategy is missing a few key pieces, but you’re off to a good start!

 

There are a few extra steps you can take to get and learn from customer feedback. Contact a specialist today to find new ways to improve your reputation!

Your service reputation strategy includes a few key pieces, but you have plenty of room to grow!

 

There are some extra steps you can take to get and learn from customer feedback. Contact a specialist today to find new ways to improve your reputation!

Your reputation strategy could use some help.

While reputation management is often a forgotten piece of a marketing strategy, it’s becoming more and more important to customers to see what other visitors experienced in your service drive.

 

Contact a specialist today to learn about making your reputation a valuable marketing asset!

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