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Features

Social and Reputation

Automotive Social Media and Reputation Management with Naked Lime protects and improves your dealership's image by:

  • Engaging your audience and creating loyal dealership customers so you don't have to rely on brand loyalty.
  • Monitoring your reputation around the clock and across the web, alerting you to mentions of your dealership everywhere online.
  • Investigating negative dealership reviews, creating action plans, and crafting professional, impartial review responses.
  • Campaigning for good reviews to build your positive reputation.

Social Media Marketing

Good marketing is personal. Turn prospects into friends.

  • Stake your claim on social networks by securing profiles for your dealership on the top 10 social sites.
  • Full management of your dealership's top social sites, including regularly updated custom profile graphics.
  • Coordinated campaign assets to boost the power of your other marketing channels.
  • Creation of unique, dealer-specific content, appropriate to each network, to effectively engage your audience.
  • Appropriate responses to social media interactions, nurturing customer relationships and providing a positive first impression to first-time viewers.

Does it really work? Watch and see.

Around-the-Clock Monitoring

What you don’t know can hurt you.

  • Know what people are saying and where they say it with our 24/7 monitoring of the entire web, not just select review sites.
  • Detailed notifications of negative reviews allow you to investigate circumstances and take the best course of action.

Professionals to Manage Responses

People are already talking - be part of the conversation.

  • Effective responses increase positive loyalty behaviors by more than 20%.
  • Our consultative approach to negative review response assists with resolving problems and saving customer relationships.
How important are professional responses? Read the case study.

Positive Review Development

A comprehensive, proactive process generates genuine positive reviews from your happiest dealership customers.

  • Follow-up email surveys are sent to customers, giving them an opportunity to contact you directly with any problems.
  • Custom point-of-sale handouts direct customers to leave feedback on your selected review sites.
  • Creation of review site buttons for use in dealership email signatures, email campaigns, and on your website to encourage customers to share their experience.
See the difference a reputation provider makes. Read the case study.